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What Hotel Guests hate most?

  • Published by Ozgur Tore

A Huno.com survey of hotel visits has revealed some interesting insights into the most common hates we have when staying at a hotel.

dirty-hotelWhen asked to rank their major grievances - a staggering 41% of all respondents listed dirty or untidy rooms as the number one issue that would annoy them the most during their stay. Uncomfortable beds and poor service came in second and third respectively as major factors.

Females more concerned with cleanliness

Females were more likely to list dirty rooms as their most important issue (48%) compared to males (29%). However, men were more likely to list inexperienced staff and hidden extras as major issues compared to women.

Dated décor and lack of amenities not a major concern

Perhaps surprisingly, dated décor was not a major issue for many respondents, with most ranking this as the least annoying factor when staying at a hotel. A lack of in-room amenities followed as the second least annoying factor.

The results highlight the need for hoteliers to focus on the basics such as clean rooms and friendly attentive service before addressing issues such as guest facilities or dated décor.

Survey results are based on 200 respondents and were commissioned by an independent survey company. Based on the net responses, the rankings were as follows;

What factors annoy you the most when staying at a hotel?

Option

Average Net Response
(higher the more important)

Dirty and/or Untidy Rooms

+76%

Uncomfortable Bed / Poor Sleep

+42%

Poor Service & Inexperienced Staff

+28%

Hidden Extras - Pay for WiFi etc

+6%

General Expectations versus Reality

+2%

Poor Guest Facilities

+2%

Difficult or Poor Location

-2%

Lack of in-room amenities

-18%

Dated Décor & Ambience

-36%

Huno.com is an independent hotel comparison website listing over 400,000 hotels worldwide from dozens of leading online travel companies. For more information visit http://www.huno.com.

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