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UNWTO identifies criteria for hotel classification systems

  • Published by Ozgur Tore

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The new UNWTO report Hotel Classification Systems: Recurrence of Criteria in 4 and 5 Star Hotels, identifies the common criteria among 4 and 5 star hotels, providing valuable insights for destinations wishing to revise existing or establish new hotel classification systems.

Benchmarking international accommodation standards can help destinations establish hotel classification systems which are more relevant and useful to consumers, hotels, intermediaries and destinations alike. Against this backdrop, the new UNWTO report Hotel Classification Systems: Recurrence of Criteria in 4 and 5 Star Hotels compares criteria recurrence in 30 European destinations and six destinations in other regions.

Prepared jointly by UNWTO and Norwegian Accreditation (NA), an agency of the Ministry of Trade, Industry and Fisheries of Norway through its QualityMark Norway programme, the report reveals that despite the existence of many types of classification systems across the globe, there are more similarities than differences, both between geographic groups and between 4 and 5 star categories.

The report also provides a general overview of the existing types of hotel classifications, their benefits and challenges, and offers general guidance on areas to consider when setting up an official classification system.

Findings also suggest that more regular reviews of hotel classification systems can be useful to keep them up-to-date with rapidly evolving consumer needs, particularly with regards to technology and accessibility.

This is the second joint UNWTO/Norwegian Accreditation report on the topic of hotel classification, following Online Guest Reviews and Hotel Classification Systems: An Integrated Approach, published in 2014.

Click here for the full report

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