Lufthansa, Europe’s largest airline and a member of the Star Alliance, clinches top honours in the latest Skytrax Star Ranking review for its First Class product and service package.
This accolade is announced in parallel with the launch of Lufthansa’s newly-improved First Class Ground Service which now comprises of dedicated personal assistants at selected airports across the Asia Pacific region. The first phase launch includes Singapore, Bangkok, Kuala Lumpur, Tokyo (Narita) and Ho Chi Minh City with more airports to be introduced in the coming years.
Kicking off in January 2013, dedicated personal assistants attend to the requirements of Lufthansa First Class passengers such as accompanying the passenger by the fastest route through security and passport control (provided that this is permitted by the authorities). Upon request, the personal assistant will accompany the passenger from the lounge to the departure gate where the passenger will be given priority boarding and be personally introduced to the crew.
“Following the introduction of our new and multi-award winning First Class cabin on board our long-haul aircrafts, we are now very happy to be able to offer our First Class guests a new service on the ground”, said Steffen Harbarth, Vice President Asia Pacific of Lufthansa German Airlines. “The dedicated personal assistant service ensures a first class experience throughout your travel.”
Other products and services offered to Lufthansa First Class passengers include an exclusive First Class Terminal in Frankfurt, access to various First Class lounges worldwide including the world’s first premium lounge in Frankfurt with a Library located at the new Terminal 1 Gate Area, flying in the quietest cabin in the skies onboard Lufthansa’s Airbus A380 and savouring in-flight meals created by world-renowned international Star Chefs."The total package delivered in the Lufthansa First Class product and service across both airport and onboard experiences meet a strong 5-Star standard, and that is why we are delighted to announce the upgrading of Lufthansa to this small, but exclusive group of airlines that meet world-class, 5-Star standards for First Class air travel" said Skytrax in a statement.