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DOT Fines Alitalia for Misleading Information

  • Published by Vedat

The U.S. Department of Transportation fined the Italian air carrier Alitalia $125,000 for providing inaccurate information on its website regarding its policy on compensation to passengers on delayed and cancelled flights.

While Alitalia’s website displayed a copy of the carrier’s General Conditions of Carriage (GCC) as required by Department rules, and specifically adopted rules required by the European Union (EU) regarding compensation for delayed and cancelled flights, the carrier claimed a right to refuse such compensation, citing provisions in its tariff that exempted travel from the U.S. from the terms of the GCC.

The consent order finds that the inconsistent statements of policy contained in the tariff and the GCC were an unfair and deceptive trade practice in violation of U.S. law.
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