In the latest Skytrax Airline Star Rating review, Japan's largest airline, ANA All Nippon Airways has been elevated to the exclusive 5-Star Airline Rating, reflecting the high quality of Airport and Onboard product and service standards of ANA All Nippon Airways.
The exclusive, top-tier 5-Star Rating is only awarded to airlines achieving the highest Quality performance, and importantly, this focuses on the airline's ability to deliver this on a consistent basis. ANA today becomes the seventh member of a select group of 5-Star Airlines joining Asiana Airlines, Cathay Pacific, Hainan Airlines, Malaysia Airlines, Qatar Airways and Singapore Airlines.
"We have worked closely to monitor and assess the ANA Quality improvement across both front-line staff service and product areas during the past 2 years, and we are delighted today to be announcing their upgrade to the very exclusive group of 5-Star Airlines", said Edward Plaisted of Skytrax. "With any Star Ranking upgrade, Skytrax put a lot of trust in an airline to maintain and develop quality levels, and we have every confidence that the high standards being achieved by ANA can be both maintained and strengthened as we look ahead."
"The real determinant behind ANA's success in achieving this 5-Star Airline rating is their front-line staff, in the airport environment and onboard their flights. These ANA staff deliver a truly 5-Star level of customer service ... efficient, consistent, gracious and with a genuine smile" added Plaisted.ANA’s President & CEO, Mr Shinichiro Ito comments: "ANA Group aims to become Asia's No 1 airline for customer satisfaction under our mid-term business strategy, and achieving 5-Star status by fiscal year 2012 was an important target for us. Only six other airlines have achieved 5-Star status and, as the first Japanese airline to achieve this stature, we are extremely proud of this accomplishment. As an airline providing an extensive range of services, we are continuously thinking about ways in which we can improve our customer offer and build the value of the ANA brand. We have worked hard to improve the quality of our products and services, both on the ground and in the air, and I’m delighted that SKYTRAX has recognized this accomplishment. SKYTRAX has an extremely high opinion of not only our products, including our aircraft and our in-flight comfort, but also of the impeccable service levels provided by our frontline staff. "