Garuda Indonesia Implements New Passenger Service System

  • Published by Vedat
Garuda Indonesia will be implementing the newest generation of passenger systems, the “Amadeus Altéa”, starting from June 30, 2013.

garuda-indonesia-logoThe cut-over to the new system will ensure that Garuda Indonesia can continue to meet passengers’ needs in the future.

The Altéa Passenger Services System (PSS) will replace Garuda Indonesia’s old reservation system, ARGA, which has been used since 1990. The cut-over has been carried out in stages, through various phases over a span of 18-24 months. A complete system cut-over will take place on June 29, 2013 at 10pm and will be completed by June 30, 2013 at 1pm (Singapore time).

President and Chief Executive Officer (CEO) of Garuda Indonesia, Emirsyah Satar, said that the cut-over is part of the airline’s strategic expansion program through its “Quantum Leap 2011-2015” program. “With the constant rise in passenger volume, flight frequency, and an expanding fleet, implementing this new passenger services system is a necessity if we want to ensure that we continue to provide a comfortable and seamless travel experience for our passengers,” said Emirsyah.

Through the “Quantum Leap 2011 – 2015” program, Garuda Indonesia and Citilink will operate as many as 194 aircraft, from the current total of 112 aircraft by the year 2015 and are expected to carry as many as 45.4 million passengers per year compared to the current figures of 20,4 million passengers. Flight frequency is also expected to increase to 1.100 flights per day, from the airline’s current 400 daily flights.

The new PSS, Altéa, is a platform system used by all the airline members in the “Sky Team” global alliance, which will connect Garuda’s system to other SkyTeam members, namely KLM, Air France, TAROM, Air Europa, Czech Airlines, MEA and others. The “Amadeus Altéa” system enables members of the global alliance to share information/data on seat availability, air tariffs, bookings and ground handling through the check-in and frequent flyers services of each airline.

Altéa, from Amadeus, is an advanced, flexible and efficient Passenger Services System that can be upgraded easily and quickly. The Altéa Integrated System delivers an integrated customer management solution, comprising Departure Control System, domestic and international reservations/bookings, and inventory. Altéa Integrated System is used in the check-in process, flight schedules, revenue management, flight management, baggage management (weight & balance system) seating management, passenger and frequent flyers profile, cargo, and catering management.

In the forthcoming cut-over, Garuda Indonesia’s reservations and ticketing system will be inaccessible on Garuda Indonesia websites including and call center. Passengers who are making reservations or purchasing tickets are encouraged to do so prior to the cutover taking place at midnight or after the completion of the process at 1pm on 30 June 2013 (Singapore time).

However, all of Garuda Indonesia flights will continue to operate normally during this final transition period. As Garuda Indonesia always recommends, it will be necessary for passengers travelling on electronic tickets to bring a copy of their e-tickets with them to the airport. While no additional queuing is currently expected, passengers may wish to arrive at the airport earlier than normal in case of any unexpected congestion resulting from this cut over.



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