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Delta to Improve Passenger Comfort

  • Published by Vedat
Delta Air Lines will invest more than $770 million through 2016 to refresh the interiors on its Boeing 757-200, 737-800, Airbus A319 and A320 aircrafts.

delta-takeoffThe improvements will provide power at every seat, add new slim-line seats with adjustable headrests, updated lavatories, add more efficient galleys and additional features to improve passenger comfort.

Glen Hauenstein, executive vice president – Chief Revenue Officer. "In just six years, we will have made updated to interiors throughout Delta's fleet giving customers improved comfort and more options to work or relax and be entertained."

This latest capital investment will improve the service consistency provided to Delta's customers in First Class and Economy cabins as well as increasing aircraft efficiency and overall customer satisfaction of the airline's domestic narrowbody fleet.

The investment continues Delta's multi-year focus on passenger comfort that began in 2010. All Delta international widebody aircraft will include full flat-bed seats with direct-aisle access in BusinessElite by mid-2014 and all transcontinental flights will have full flat-bed seats in BusinessElite by summer 2015. The investments have maintained more First Class seats than any U.S. carrier; offer more in-flight entertainment options; provided access to Wi-Fi on all domestic two-class domestic aircraft with expansion to its entire international fleet by 2015; offer Economy Comfort seats on all two-class aircraft to give customers extra legroom; and increase access to power for customers in-flight.

Today's announcement builds on Delta's industry leadership in exceeding customer expectations by being the first U.S. airline to allow customer use of portable electronic devices below 10,000 feet, providing more in-flight Wi-Fi than any other airline, introducing the Sky Deck at Delta Sky Clubs in New York-JFK and Atlanta in 2013, being the only U.S. domestic carrier to offer personal, on demand entertainment at every seat on all long-haul international flights and offering flat-bed seating with direct-aisle access across its international widebody fleet by mid-2014.

Delta has invested more than $3 billion dollars since 2010 to improve the customer experience onboard its aircraft and improve technology and facilities including its new Terminal 4 at New York-JFK, Maynard H. Jackson Jr. International Terminal in Atlanta. Delta has also spent more than $100 million to expand, renovate and consolidate terminals C and D at New York-LaGuardia Airport. Additionally, customers have seen Delta's investment in its more than 50 Delta Sky Clubs throughout the system, installation of power poles in gate areas at more than 40 airports and updates to the popular Fly Delta app which has been downloaded by nearly 10 million customers.

Delta Air Lines serves nearly 165 million customers each year.
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