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Best Airports in 2013 based on Service Quality

  • Published by Vedat
Airports Council International (ACI) announced the recipients of the prestigious 2013 Airport Service Quality (ASQ) Awards.

Seoul-IncheonThese awards represent passengers' views on 34 key service indicators and are an objective and accurate indicator of the top world-wide performing airports.

"As airports face the increasingly competitive and demanding aviation market, it is crucial to keep a focus on meeting and exceeding passenger expectations. Airport managers need factual intelligence to guide their efforts and optimize their investments. The ASQ Survey is a tool that provides data that enables airports to identify what their passengers value most and what the airport community needs to do to achieve excellence in customer service. The results over time demonstrate that airports are paying close attention to the feedback from their passengers and undertaking corrective action to improve the passenger experience," said Angela Gittens, Director General ACI World.

The ASQ Awards are presented in four categories that include: Best Airport by Region, Best Airport by Size, Best Small Airport and Best Improvement.

Best Airport by Region (first place)

Cape Town (Africa), Seoul Incheon (Asia-Pacific), Moscow Sheremetyevo (Europe), Guayaquil (Latin America-Caribbean), Abu Dhabi (Middle East), Indianapolis (North America).

Best Airport by Size* (first place)

Changchun (2-5m), Haikou (5-15m), Seoul Gimpo (15-25m), Seoul Incheon (25-40m), Singapore (over 40m).

* Millions of Passengers Per year

Best Small* Airport by Region (first place)

Upington (Africa), Skopje (Europe), Quebec City (North America), Mazatlan (Latin America-Caribbean), Langkawi (Asia-Pacific).

* Fewer than 2 million passengers per year

Best Improvement by Region (first place)

East London (Africa), Kolkata (Asia-Pacific), Gothenburg (Europe), Nassau (Latin America-Caribbean), Amman (Middle East), San Antonio (North America).

ASQ 2013 Top Performers

BEST AIRPORT BY REGION

Africa
1. Cape Town
2. Durban
3. Mauritius
4. Cairo
5. Johannesburg


Asia-Pacific
1. Seoul Incheon
2. Singapore
3. Beijing
4. Shanghai Pudong
5. New Delhi


Europe
1. Moscow Sheremetyevo
2. Zurich
3. Porto
4. Keflavik
5. Malta


Latin America-Caribbean
1. Guayaquil
2. Cancun
3. Montego Bay
4. Nassau
5. Puerto Vallarta


Middle East
1. Abu Dhabi
2. Dubai
3. Doha
4. Tel Aviv
5. Amman


North America
1. Indianapolis
2. Ottawa
3. Tampa
4. Sacramento
5. Jacksonville


BEST AIRPORT BY REGION: FEWER THAN 2 MILLION PASSENGERS PER YEAR

Latin America-Caribbean
Mazatlan


Asia-Pacific
Langkawi




Africa
Upington


Europe
Skopje


North America
Quebec City


BEST AIRPORT BY SIZE

2-5 million passengers
1. Changchun
2. Guayaquil
3. Ottawa
4. Halifax
5. Grand Rapids


5-15 million passengers
1. Haikou
2. Hyderabad
3. Tianjin
4. Wuhan
5. Harbin


15-25 million passengers
1. Seoul Gimpo
2. Chongqing
3. Tampa
4. Salt Lake City
5. Zurich


25-40 million passengers
1. Seoul Incheon
2. New Delhi
3. Taipei Taoyuan
4. Shanghai Hongqiao
5. Mumbai


Over 40 million passengers
1. Singapore
2. Beijing
3. Shanghai Pudong
4. Hong Kong
5. Guangzhou




BEST IMPROVEMENT

Africa
East London


Asia-Pacific
Kolkata


Europe
Gothenburg


Latin America-Caribbean
Nassau


Middle East
Amman


North America
San Antonio




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