According to the U.S. DOT, Asiana failed to widely publicize any telephone number for family members to learn about the crash, with only the airline’s toll-free reservations line generally available.
The July 6, 2013 crash killed three Chinese teens and injured more than 200 others out of 307 people aboard.
One of those Chinese teens, Ye Meng Yuan, 16, survived the crash but was killed by an emergency vehicle during the rescue, an autopsy revealed. Her parents have filed a claim against the city of San Francisco.