A family goes mad after a Southwest Airlines employee parked a wheelchair-using grandmother for 11 hours at an airport, having apparently forgotten her.
Alice Vaticano said that she was planning to fly on Southwest Airlines from Newark Liberty International Airport to Denver. Vaticano's daughter in Denver, who was due to meet her at the airport, was shocked when her mother did not emerge from the plane.
Vaticano's daughter says a skycap promised to wheel her mother directly to her assigned gate, but instead left her alone in the airport.
The 85-year-old Vaticano, who is diabetic, was not injured in the incident.
Southwest says a "processing error" at check-in did not alert employees at the gate to her special need, which is her use of a wheelchair. The airline gave her two $200 in travel vouchers.