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KLM appoints Sherlock – the dog

  • Published by Ozgur Tore

Dutch airline KLM has appointed Sherlock – the dog who will return lost and forgotten items on flights.

klm-sherlock

Instead of sniffing bags for illegal substances, Sherlock’s job is to return lost and forgotten items on flights to their rightful owner.

Items left behind -- teddy bears, headsets, and smartphones -- are given a few good sniffs by the worker dog and strapped into his pocket vest. Sherlock is then unleashed to run throughout the airport and reunite lost items with their rightful owner.

Every week, KLM receives 40.000 questions via social media. One of the most asked questions is about getting lost items back. This inspired KLM to set up a dedicated Lost & Found team that uses all available information like seat number, phone numbers and public social media details to reunite passengers with their belongings.

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