Malaysia Airports host Future Travel Experience Asia 2014

  • Published by Ozgur Tore

Malaysia Airports host Future Travel Experience Asia 2014, taking place at the Sama-Sama Hotel KLIA, Kuala Lumpur, 1-3 December 2014.


FTE Asia 2014 – the 15th FTE event globally and the 4th in Asia – will include two conference streams covering the latest passenger-focused efforts both 'On the Ground' and 'Up in the Air'. Among the keynotes confirmed are: Datuk Badlisham Ghazali, Managing Director, Malaysia Airports; Aireen Omar, CEO and Executive Director, AirAsia; Dean Dacko, SVP, Head of Marketing & Product, Malaysia Airlines; Azran Osman-Rani, CEO, AirAsia X; and Rossen Dimitrov, Vice President Customer Service, Qatar Airways.

Other organisations also confirmed to share their passenger experience strategies are: Saudia, Dubai Airports, Istanbul Grand Airport, Peach Aviation, Star Alliance, Oman Air, Air France-KLM, Vancouver Airport Authority, Jetstar, Air New Zealand, LIFT Strategic Design and SITA Lab.

The theme for FTE Asia 2014 is 'Transforming tomorrow's customer journey in Asia' and among the key topics that will be covered across the two conference streams will be the latest advancements in self-service, baggage handling, security and facilitation, mobile and wearable technology, immigration, in-flight entertainment and connectivity, cabin design, crew empowerment and the arrivals experience.

In addition, the FTE Asia 2014 exhibition will provide a showcasing platform for the industry's most innovative organisations, which will be exhibiting their latest solutions and services that have been designed to simplify and improve the passenger experience both on the ground and in-flight. A number of the industry's leading suppliers have confirmed their participation, including: Rockwell Collins/ARINC Airports, AirAsia, Access IS, Boon Edam, Custom Engineering, Damarel Systems, Elenium Group, Gunnebo, ICTS, IER, Kaba, Lincom Solutions, Maxworth, OKI, PrehKeyTec and SITA.

For more information on FTE Asia 2014, visit:



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