Iberia has launched a new service enabling departing passengers to obtain boarding passes and luggage tags and to put their luggage directly onto the conveyor belt without assistance, using a machine next to check-in counters 818-819 in Iberia’s hub at Madrid airport Terminal 4. The new comprehensive self-check-in system is a pilot project developed in collaboration with the AENA airport authority and Siemens.
“This project is the consequence of the magnificent collaboration in recent years by Iberia, AENA y Siemens Postal Parcel and Airport Logistics, resulting in a high-performance system to consistently improve the passenger experience at Adolfo Suárez Madrid-Barajas Airport. This innovative system is a new advance in ‘traveller empowerment’, giving the passenger more autonomy and saving airport waiting time”, said Nerea Torres, president and CEO of Siemens Solutions for Airports and Logistics in Spain.
Enrique Robledo, Iberia’s Director in Madrid airport, commented that “With this equipment made by Siemens Solutions for Airports and Logistics in Spain we launch a global project, led by AENA, which will carry on throughout 2015, in which we will test several systems for improving the customer experience during the passenger and luggage check-in process, lending greater autonomy to the passenger who can now complete the process including the delivery of luggage without assistance. This improvement initiative, within the framework of the Ágora Project, is a continuation of the technological innovation and improvement trend driven by Iberia with the aim of making the Madrid airport one of the leading international hubs.”