Airports Council International (ACI) announced this year's inductees into the ACI Director General's Roll of Excellence which recognizes those airports which, in the opinion of the passengers who participated in ACI's Airport Service Quality (ASQ) Surveys, have consistently delivered excellence in customer service.
This year sees the following four airports join the elite group:
Indianapolis International Airport
Gimpo International Airport
Chhatrapati Shivaji International Airport (Mumbai)
Delhi Indira Gandhi International Airport
The ACI ASQ Survey has reliably captured passengers' immediate appraisals from transportation to the airport through departure at the gate at more than 300 airports worldwide.