United make a mistake in calculating the number of passengers on an April 9, 2017 United Airlines flight from Chicago O'Hare to Louisville. Videos of a United Airlines passenger being forcibly dragged from his seat to make room for airline crew members go viral. Videos have been viewed more than 1 million times, and the airline's CEO on Monday called the incident "an upsetting event to all of us here at United."
"I apologize for having to re-accommodate these customers. Our team is moving with a sense of urgency to work with the authorities and conduct our own detailed review of what happened," United CEO Oscar Munoz said in a statement.
According to the Courier-Journal,After passengers had boarded a service from Chicago to Louisville, Kentucky, the airline discovered that it needed to fly some stand-by employees to Louisville for a flight the following day. When no passengers accepted an offer of $400 to be placed on a later flight, it upped the ante to $800 (plus a night in a hotel).
That was enough to tempt two passengers to leave. At that point, rather than raising the price further, the crew randomly selected a pair of travelers, apparently using a computer. The unlucky flyers were told to collect their things and disembark. One man, who claimed to be a doctor with patients to attend to the next day, refused to go. The airline called for police back-up. Officers boarded the plane, and forcibly removed the man to the obvious distress of both him and the other flyers. See the video below