US travelers flew wrong destination with Turkish Airlines

  • Published by Vedat
Two US holidaymakers found themselves a long way from their intended destination after Turkish Airlines confused two airport codes.
dakar-senegalSandy Valdiviseo and her husband Triet Vo were intending to fly from Los Angeles to Dakar in Senegal with Turkish Airlines last December. However, instead of Dakar, they found themselves on an entirely different continent – in Dhaka, the capital of Bangladesh, after the airport codes were mixed up.

According to the news of Los Angeles Times, after arriving in Istanbul, the couple had boarded a connecting flight. The couple realized that they are on wrong flight after seeing the route map of the flight’s progress, which showed the plane over the Middle East.

The airport code for Dakar, the capital of Senegal, is DKR, while the code for the airport in Dhaka, which is the capital of Bangladesh, is DAC.

About 12 hours later, Turkish Airlines flew the pair back to Istanbul, where they caught a plane — the right one this time — for the six-hour trip to Dakar. There was no extra charge for the flight from Bangladesh.

The couple's bags didn't arrive in Senegal for two more days, but that seems almost trivial compared with the rest of the journey.

dhaka-bangladeshFatma Yuceler, general manager of Turkish Airlines' West Coast operations, acknowledged that the carrier screwed up in issuing tickets with the wrong airport code, then compounded the problem with insufficiently responsive customer service.

"We are very, very sorry that this happened," she said.

Yuceler said Turkish Airlines will make amends by offering Valdivieso and Vo two free economy-class tickets to anywhere the carrier flies. She also said the airline will share this incident with its employees to help improve service.

Read the whole story here

Most Read in this category since 01.01.2016

Prev Next


Best of Greek Islands with Celestyal Cruises

Best of Greek Islands with Celestyal Cruises

In Summer 2016, I had chance to sail to Greek Islands with the Celestyal Cruises. In an organization with Karavan Cruises, travelers enjoyed best of Greek islands with Celestyal and received a compl...

Unique and Luxurious Vacation Destination in Turkey: Cappadocia

Unique and Luxurious Vacation Destination in Turkey: Cappadocia

ftnNEWS would like to present you a unique vacation idea here in Turkey: Cappadocia Region. Located on the central Anatolia plateau within a volcanic landscape sculpted by erosion to form a successi...

Fascinating Tunisia

Fascinating Tunisia

Recently I have visited Tunisia as a familiarization trip organized by the Tunisia Tourism Ministry with the support of Tunis Air. Tunisia is not only a beach holiday destination. It also offers a r...