Ankara Esenboğa and Izmir Adnan Menderes airports both operated by TAV Airports, have received USTAD 2011:2015 Certification, accredited by the World Disability Union, for the works carried out to make all services provided at the airport available for passengers with disabilities.
Last year, TAV became the first organization in Turkey that received USTAD 2011:2015 certification for the works carried out at Istanbul Atatürk Airport and were presented as "the Best Practice" at the United Nations. This year, Ankara Esenboğa and Izmir Adnan Menderes airports will be presented as "the best model" during 9th UN Convention on the Rights of Persons with Disabilities Meeting, which will be held at UN headquarters in New York between June 14th and 16th. All three airports operated by TAV have been certificated in the Platinum Level.
As part of the Obstacle-free Airport project, tactile surfaces have been fitted within terminal buildings and car parks of Ankara Esenboğa and Izmir Adnan Menderes airports. Audio alert systems have been fitted in all lifts announcing floor information in Turkish and English. Restrooms within the terminals have been renovated for the use of disabled passengers. Heights of pay phones have been re-adjusted to accommodate passengers in wheel-chairs. Assistance points have been set up at the airports. Employees received training in basic sign language in order to increase efficiency of the service provided to disabled passengers. In 2015, the number of passengers using the system for disabled guests increased by 20 percent compared to 2014 in Istanbul, Ankara and Izmir.
Participated by more than 300 organizations in disability rights field from 75 countries, WDU headquarters operates in Istanbul. USTAD 2011:2015 was developed by World Disability Union in accordance with Disability Law No. 5378, UN Convention on the Rights of Persons with Disabilities and UN World Program of Action concerning Disabled Persons. The standards audit the convenience of the structures for the access of persons with disabilities.
The 9th UN Convention on the Rights of Persons with Disabilities will be held between June 14th and 16th, 2016 at the headquarters of UN in New York. Turkey became a contracting party to the convention in 2009. The implementations at Esenboğa and Adnan Menderes airports will be presented as Best Practices in the civil society forum, which will be held in parallel to the meeting.