Ms. Fiona Hagan, as the new General Manager will spearhead the hotel’s strategic planning and overall financial performance, and its operations. Ms. Hagan has the distinction of being the first lady General Manager in Sabah and only the second lady to be appointed to the position of General Manager within Starwood Hotels & Resorts Malaysia.
Prior to her latest assignment, Ms. Hagan was the Regional Director of Sales & Marketing, Southeast Asia, for Starwood Hotels & Resorts Worldwide, Inc based in Kuala Lumpur. In her former role, Ms. Hagan managed the recruitment and development of the talent pipeline for sales and marketing teams at 28 Starwood hotels in Southeast Asia, covering Malaysia, Singapore, and Indonesia. Ms. Hagan formulated sales and marketing strategies, identified new business opportunities, worked with local tourism authorities and operators to promote new destinations and hotels, and ensured the successful marketing and positioning of new hotels in the market.
A native of Australia, Ms. Hagan obtained a Diploma in Hospitality Management from the Pan Pacific Hotels & Resorts. She also studied Economics at the University of New England, Armidale in New South Wales, Australia