Ending years of issues with hardware, databases, licensing and support with their legacy Fidelio Suite 8, the Prinz Hotel finally entered the modern era with a purely cloud-based hotel management system from hetras.
Mr. Christian Dorow, owner and manager of the hotel, spent a significant amount of time on the decision. "I consider myself a pioneer. Not only am I the first hotel director in Munich to switch to the cloud but I also helped hetras further design and develop the product."
The small but stylish 4-star hotel, a short walk from hetras' Munich office, has already experienced clear benefits from the cloud architecture. "The hard disk on one of our front desk terminals crashed last month" said Dorow. "I connected an old computer, typed in the hetras URL in the browser, and was back online within minutes. If I was still using Fidelio Suite 8, this process could have taken days. And I don't even want to think about the cost."Mr. Dorow is himself an expert in hotel software with plenty of experience reaching back to the beginning of data processing in the hotel industry. He has worked not only with legacy products such as Fidelio but also Protel.