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New Front Desk Techonology at Hyatt

  • Published by Vedat

Hyatt Regency San Francisco Airport has just introduced a new technology feature, which aids in the privacy and convenience of the guest check in/check out process.

The innovative product, HeadsUp FD, is a computer access solution, which uses proximity badges and RFID (radio frequency identification) to automate the manual login and logout process of the hotel’s front desk PC’s. This allows front desk agents to quickly and securely get in and out of shared computers without constantly typing user names and passwords. The proximity badge is read when it’s held within three inches or simply tapped on an electronic reader RFID Reader. Each front desk agent is assigned their own proximity badge.

HeadsUp FD promotes compliance with data privacy and other security guidelines so that shared front desk workstations are more secure from prying eyes. The simplified user workflow naturally and elegantly modifies the user behavior, which is what leads to a more secure workflow. Without HeadsUp FD, the manual login and logout process of typing a user name and password takes more time, particularly in shared workstation environments where front desk agents are logging in and out multiple times per day.

In addition to the speed and convenience of this new technology feature, benefits include compliance with the hotel’s individual procedures and more security of guests’ personal information. Guests also benefit because HeadsUp FD users can provide a higher level of guest service by reducing time spent interacting with the computer, thus increasing the “heads up” time front desk agents have with their guest.

One of the top ten airport hotels in the country, business travelers and conventioneers staying at Hyatt Regency San Francisco Airport will certainly appreciate the convenience and reliability that HeadsUp FD offers. Further, the hotel’s location as the gateway to Silicon Valley is perfectly suited to extend cutting edge services for today’s traveler.

“We are honored to have HeadsUp FD at Hyatt Regency San Francisco Airport. Hyatt is a trend setter and innovator when it comes to technology.” said Neal Berz, President and Chief Executive Officer of MIS Computer. "Our HeadsUp FD solution enables the hotel to enhance the quality of guest service, giving front desk agents more heads up time with their guests, improving agent satisfaction and workflow efficiencies and facilitating agent compliance with security and privacy regulations such as PCI. Our customers also report that it helps them decrease security risks associated with 'piggy-backing' (two agents sharing the same computer session). HeadsUp FD replaces the need to manually log in and log out multiple times per day with an easier and more convenient, secure tap of the badge for quick access to their own unique user session."
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