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Hotels can provide service with SMS

  • Published by Ozgur Tore

mobile-poolTanning by the pool and feeling thirsty? Instead of getting up to find a hotel staff member, you can pull out your phone and text in your drink order.

The front desk staff immediately logs your request and notifies the bar. You instantly receive a confirmation text back from the front desk, and your drink is already on its way.

Go Moment is pleased to announce the release of CAPE, a web based platform that allows hotel staff to communicate with guests via text, mobile, web and email from a single command center. Go Moment's guest communication platform is easy, requires no integration, and streamlines the guest fulfillment process under one single platform. They simply deliver the best in guest communication.

Hotels are finding that this type of convenience increases bookings, improves TripAdvisor scores, and encourages repeat customers.

CAPE provides two major benefits to hotel staff: a command center for guest communication and a unified portal for area research (such as weather, directions, Yelp and Google Places). Hotels are finally able to connect with customers anytime, anywhere by leveraging all communication channels to respond to guest needs and ensure guest satisfaction during the onsite stay.

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