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Qantas’ Domestic Customers can check-in via SMS

  • Published by Ozgur Tore

qantas747 400Qantas begins a new Auto Check-in service that invites customers via their own device to complete check-in and access their boarding pass in three simple clicks.

Designed to streamline travel for domestic passengers, the new technology aims to improve the experience of customers not already taking advantage of check-in via qantas.com or enjoying the convenience of the Qantas app.

The new digital innovation is part of Qantas’ ongoing investment in customer service and driven by demand for a quick and seamless airport experience.

The technology initiates check-in for customers while also allowing them to view or change their seat and flight.

How works:

Step 1: When booking a flight, customers will need to provide a mobile phone number. If not supplied, the email address attached to the booking will be used.

Step 2: On the day of travel or the night before, the customer will receive an SMS/email asking if they’re still planning to take the flight.

Step 3: After confirming they are not travelling with Dangerous Goods, customers will receive their boarding pass on their phone. All other customers will be referred to a Customer Service Agent at the airport to complete their check-in.

Customers wishing to check bags can simply scan their mobile boarding pass at the Bag Drop.

Auto Check-in will be rolled out in phases across the domestic network to selected customers from this week through to completion in early 2015. The first routes to use Auto Check-in will include:

Sydney – Darwin

Sydney – Adelaide

Sydney – Perth

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