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Marriott offers chat service

  • Published by Ozgur Tore

marriott chat serviceMarriott guests can communicate immediately with their hotel right from their smartphones wherever they are before, during and after their stay thanks to the Marriott International’s Mobile Requests. It is the industry-leading two-way chat feature on its Mobile app and now it is available at its five additional brands – JW Marriott Hotels & Resorts, Autograph Collection, Renaissance Hotels and Marriott Executive Apartments.

Originally launched at select Marriott Hotels, Mobile Requests is also now available at Marriott Hotels across the globe and is being rolled-out at Courtyard and Residence Inn properties in Europe, the Middle East, Latin America and Asia.

Mobile Requests is offered exclusively to the nearly 54 million members of the company’s award-winning loyalty program Marriott Rewards, enabling them to chat in real time directly with hotel staff to answer questions, or request services and amenities starting 72 hours before their arrival, and throughout their stay. Guests can choose to text in five languages: English, Spanish, Chinese, French and German.

The Mobile Requests roll out is another step Marriott International is taking in leading digital innovation, following offerings such as mobile check-in, check-out and room ready alerts. Additionally, Marriott is piloting a series of new mobile services including Mobile Key – allowing guests to use their mobile phone as a room key – at select hotels with plans to expand to additional hotels. Marriott Rewards members who download the Marriott Mobile app will continue to benefit from these regular updates that further enhance the hotel stay experience.

Guests can download the new Marriott Mobile app for free from the Apple iTunes Store, Google Play and at http://mobileapp.marriott.com.

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