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Hotel technology startup Exa launches intelligent voice automation solution

  • Published by Ozgur Tore

exa logoNew York City headquartered Exa announced the official launch of its intelligent voice automation solution for the hospitality industry that drives new revenues and takes guest engagement to a whole new level.

Exa’s software turns the Amazon Echo into the perfect in-room concierge, enabling hotels to connect with guests in the most natural way - through voice. The Amazon Echo is a sleek, hands-free speaker that, when powered by Exa, puts the services of the hotel at the tip of the guest’s tongue and restores hotel control of the information flowing to guests. Guests can order room service, request housekeeping, set-up spa appointments, make dinner reservations, or ask for local information and recommendations to make their stay more enjoyable. The Exa team partners with each property to define customized interactions that enhance the hotel brand and create new revenue opportunities.

“There is currently nothing that compares to Exa when it comes to offering frictionless, contextual upsell suggestions and personal service. Guests just start talking. There is no complex interface to learn and nothing to download,” explains David Berger, CEO and co-founder of Exa. “There are a myriad of SMS-based and mobile solutions on the market, and they are definitely serving a purpose pre and post stay. However, Exa is a powerful business tool that reinserts the hotel into guest decision making during their stay.”

Exa’s launch has received an overwhelming response, making it one of the hottest new ‘must have’ hotel technologies. It is surprisingly easy to implement, requires no specialized training and frees up front-line staff to focus on delivering world-class guest experiences. The company has already contracted with mulitple notable properties and will be deploying with several leading brands in the near future.

“The data delivered by Exa to the hotel is unparalleled,” adds David. “The software enables the hotel to fully understand what today's guests intend or seek during their stay. By having this data readily available, hotels can cater their amenities accordingly to deliver the ultimate in profitable products and services.”

“The hotel service industry is overdue for disruption, and the team at Exa is poised to push it forward,” said Alan E. Young, Travel Technology Advisor. “But technology is just the beginning. Companies like Exa that empower hotels through technology to transform how they engage, communicate and invest in relationships are the future. I look forward to watching how the evolution of Exa’s intelligent voice automation influences the industry.”

Hoteliers, partners and investors interested in learning more about Exa are invited to visit www.exa.ai or call 1-844-322-2378.

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