Due to the reduction in demand, American Airlines is suspending operations to and from Seoul, South Korea (ICN), and Dallas-Fort Worth (DFW), effective March 4, 2020.
Flights to Seoul are scheduled to resume April 25. AA teams are contacting affected customers directly to accommodate their needs.
Which airports in South Korea does American serve?
American serves Incheon International Airport (ICN) from DFW. There is one flight to and from each city per day. As a result of this suspension, American will not operate flights to South Korea until April 25.
How will customers know if they are impacted?
American’s Reservations team will contact affected customers directly by email or telephone. Customers who booked through a travel agent will be contacted by their agency directly.
My flight was canceled, and I don’t want to rebook. Can I get a refund?
Yes. If a flight is canceled and a customer chooses to not be rebooked, they may request a full refund by visiting aa.com/refunds.