Airlines for America (A4A) said airlines are continuing to deliver strong on-time performance, including the second best November on-time results ever recorded.
According to the Department of Transportation (DOT) Air Travel Consumer Report released today, airlines also had the best November on record for baggage handling performance.
According to the DOT Report, 85.7 percent of flights arrived within 15 minutes of scheduled arrival time – second only to November 2009, which was set at 88.6 percent. These results are up from November 2011, which had an on-time arrival rate of 85.3 percent. In addition, 99.7 percent of all U.S. airline passengers had their bags properly handled.
“Flying continues to improve as our members deliver on their commitment to providing airline passengers with a safe, reliable and on-time experience.” said A4A President and CEO Nicholas E. Calio. “November proved no exception as U.S. airlines produced some of their strongest on-time arrival and baggage handling results.”Also notable, customer complaints for November were reduced for the fourth consecutive month.