Germany’s largest aviation hub welcomed around 60 million passengers last year. And today security has become top priority in aviation. This makes it important to diligently screen departing passengers, even if this means that they may take a little longer to get to their flights. To help passengers anticipate waits at the checkpoints, which unfortunately can’t always be avoided, Fraport is now providing a new, unique service.
The Frankfurt Airport App sends the expected waiting times at passport and security checkpoints straight to your smartphone in real time. This helps you decide how early you need to leave home to avoid the stress of long lines at the airport. The information is also displayed on the information kiosks around Frankfurt Airport.
The service with automatic display of waiting times has already demonstrated its value. For months, a sensor-equipped system has been measuring how much time elapses between when passengers arrive at checkpoints and when they emerge on the other side. The results are displayed on monitors in the terminals. It’s also possible to choose a checkpoint on an interactive map and display the fastest route for getting there.
The real-time information service for waits at passport and security checkpoints, available at information kiosks and via the Frankfurt Airport App, is yet another component of the “Great to have you here!” service quality program, initiated several years ago at Frankfurt Airport to enhance the passenger experience at Germany’s largest aviation hub.