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JetBlue opens Havana city and airport ticket offices

jetblue screensJetBlue, the first U.S. airline to bring affordable and convenient commercial air travel to Cuba after more than 50 years, opened its City Ticket Office and Airport Ticket Office in Havana. Both locations offer a new option for Cubans to book travel on JetBlue.

JetBlue CEO Robin Hayes, various Cuban officials, airport leadership and JetBlue crewmembers will take part in a ribbon cutting ceremony at the City Ticket Office today to celebrate the opening and will welcome customers at the new location. The opening of the ticket offices come the same week JetBlue celebrates the one-year anniversary of its historic first commercial flight to Cuba on August 31, 2016. In this first year of commercial service, JetBlue has carried more than 390,000 customers between the U.S. and Cuba and operated nearly 2,000 flights between the two nations.

“The openings of these offices allow us to offer a truly personalized experience for our Cuban customers with face-to-face interactions when arranging JetBlue travel,” said Robin Hayes, president and chief executive officer, JetBlue. “As we begin our second year of commercial service in Havana – one of the Caribbean’s most important markets – we are now positioned to introduce our low fares and award-winning service to even more travelers in Cuba’s capital.”

The City Ticket Office is centrally and conveniently located in Havana’s Vedado neighborhood. The new JetBlue space is in the same building as several travel agencies. The area is well-known and easy to reach for JetBlue customers. The accompanying Airport Ticket Office is located across from JetBlue’s check-in counters at Terminal 3 in Havana’s José Martí International Airport (HAV). Both locations welcome customers wishing to book travel with JetBlue and offer the lowest available fare. Customers may also make changes to existing reservations, select seats and select ancillary services.

jetblue havana infographic

In many Caribbean and Latin American markets, City and Airport Ticket Offices are the most convenient and preferred way for customers to make their reservations. The locations also allow for an even more personal interaction at the point of sale. JetBlue operates similar offices in Haiti and the Dominican Republic.

Havana City Ticket Office       Havana Airport Ticket Office

Calle 23 No. 64, esquina P

Vedado, Plaza de la Revolución


José Martí International Airport

Terminal 3 – Departures Level


Mon – Fri: 8:30 a.m. – 4:30 p.m.

Sat: 8:30 a.m. – 12:30 p.m.

Sun: Closed



Daily: 9 a.m. – 5 p.m.

JetBlue operates daily flights between Havana and three of the airline’s focus cities:

  • New York’s John F. Kennedy International Airport (JFK)
  • Fort Lauderdale-Hollywood International Airport (FLL)
  • Orlando International Airport (MCO)


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