Hanlon will lead the U.S.-based sales team and develop effective sales strategies with a focus on solution-based selling that enhances strong customer relationships. In this role, she will oversee MICE activities at its seven oceanfront resort properties in Cancun, Cozumel, Isla Mujeres and Riviera Maya, Mexico, as well as Le Blanc Spa Resort in Cancun.

“As a long-standing member of the Palace Resorts family, we are thrilled to support Susan’s growth within our brand,” said Gibran Chapur, president, Palace Resorts Brands. “Group sales are an important aspect of our business, and with her outstanding reputation we are confident she will be instrumental in the growth of this sector for Palace Resorts.”

A seasoned veteran in the meetings industry, Hanlon brings more than two decades of experience in the travel and tourism industry, including hotel sales, incentive travel, promotional events and the airline industry. Prior to this, Hanlon served as the northeast regional director of group sales for Palace Resorts, where she achieved more than $35 million in sales through a comprehensive customer-focused approach that clearly identifies client needs. She managed the Northeastern US territory, which includes New England, New York and New Jersey. In addition, Hanlon served as Assistant Director of Group and Incentive Sales for Palace Resorts, based in Cancun, Mexico, where she managed hotel sales for the Midwest and Canadian regional offices and developed a comprehensive marketing and advertising plan with a focus on property branding, building repeat client base for groups and ensuring a message of customer satisfaction.

With seven oceanfront resorts overlooking the sparkling turquoise waters of the Caribbean Sea, Palace Resorts sets the highest standards for five-star all-inclusive vacations in Cancun, Cozumel, Isla Mujeres and Riviera Maya, Mexico. Offering luxurious and spacious accommodations accentuated by signature in-room double Jacuzzis, nightly entertainment, the Caribbean’s most extravagant spas and premier Jack Nicklaus signature golf courses, Palace Resorts offers a truly exceptional experience for travelers. The unparalleled level of service and comfort found at each property makes Palace Resorts a leading provider of world-class resort vacations.