Refai is an Italian national with 16 years of experience in the hotel industry. His hospitality experience encompasses many recognizable brands such as The Ritz-Carlton Boston Common, USA, The Ritz-Carlton Doha, Qatar, Four Seasons Resort Nevis, West Indies, Four Seasons Hotel Beirut, Lebanon, and Sofitel Bangkok Sukhumvit, Thailand. Before joining Centara, he was the Executive Assistant Manager at Shangri-La’s Boracay Resort & Spa, Philippines.