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Turkish Airlines says no to Skytrax, gives importance to passenger ratings and feedback

  • Published by Ozgur Tore

thy skytraxTurkish Airlines has released a statement saying that it will no longer participate in the Skytrax World Airline Audit.

It said Turkish Airlines is flying to more countries and international destinations than any other airline, and it aims to perfect the flight experience it offers to its passengers through new services, particularly those introduced in recent years.

Regarding both passenger satisfaction and experience as its top priorities, the national flag carrier airline will keep taking firm steps at improving its product, service and quality processes with the experience it has attained from passenger ratings and feedback, it added.

Turkish Airlines is now aiming to excel at total brand experience offered to its passengers at İstanbul New Airport, which will be operational on October 29, 2018.

The airline was named Best Airline in Europe by Skytrax each year between 2011 and 2016, and it emerged as the Best Airline in Southern Europe for the ninth consecutive time in 2017.

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