The Palace Hotel welcomed a General Manager at San Francisco’s most historic hotel.
Christophe Thomas comes to San Francisco from the W Union Square in New York. As General Manager, he led his team to the 2nd highest Guest Experience Index score of all W properties in America, a spot the property held for several years. He recently over-saw the entire renovation to the property. His focus on team-work and quality service produced outstanding results during his time at the hotel.
Christophe is very proud to be leading the Palace team. “This is an exciting time for the Palace, a Luxury Collection property. The Luxury Collection is an assemblage of more than 80 of the world’s finest hotels and resorts in over 30 countries. The Palace will go through some major changes over the next few years and we are excited about the opportunity for the entire team to work together to create an elevated experience for our guests. I am thrilled to join this iconic property in San Francisco and look forward to meeting and getting to know our clients, partners and neighbors and becoming involved in this wonderful community.”
Christophe began his career in hospitality in 1990. He has worked in the Rooms Division in many hotels around the world. Christophe was employed at the Hilton Paris, and then moved to a corporate position that took him to Ecuador, Brazil, Morocco and many other locations. In 2000, he became the Director of Revenue Management at The Drake Hotel in Chicago. He was promoted to Director of Rooms at the property in 2003 and successfully increased room profitability.
In August 2005 Christophe’s expertise enabled him to support the community in New Orleans during Hurricane Katrina. In his role as Director of Rooms at the Windsor Court Hotel, an Orient Express property, he managed a team of 200 employees, coordinating safety efforts for hotel guests and associates.
In November 2005, Christophe joined the Ian Schrager Hotel Group as Hotel Manager, helping to open the Gramercy Park Hotel in New York City. He played an integral part in developing the culture of the group’s first luxury property. Christophe was promoted in January 2007 to General Manager of the Shoreham Hotel in New York City. Christophe joined Starwood in September 2008 at the W Union Square.
Christophe holds his degree from the Hotel Management School of Strasbourg in France, and he speaks French and Spanish.The four star, four diamond Palace Hotel is a member of Starwood Hotels and Resorts Luxury Collection. The historic Palace features 553 guest rooms, 53,000 square feet of meeting and conference space, a self contained conference center with full service business center, two award winning restaurants; The Garden Court and Pied Piper Bar & Grill, a health club and indoor pool. Centrally located in the heart of downtown San Francisco, the Palace is walking distance to Union Square, Cable Cars, the Embarcadero, Ferry Plaza, Chinatown, the Moscone Convention Center, AT&T Park, the San Francisco Museum of Modern Art and the theater district.