Segesta brings a focus on product innovation and service excellence to the at AAA Five-Diamond Award-winning property.

A 28-year hospitality industry veteran, Segesta began his Four Seasons career as Director of Housekeeping at The Olympic Hotel in Seattle (formerly a Four Seasons hotel). Since then, he has worked at Four Seasons properties throughout North America – from Austin and Boston to Las Vegas, Vancouver and beyond – yet his approach remains the same: “People come to our hotels to be taken care of. Our job is to create moments that matter for our guests.”

Segesta recently spent four years in Chicago, during which time he oversaw the opening of The Dec Rooftop Lounge & Bar, the city’s hottest nightspot. Under his leadership, The Ritz-Carlton Chicago (formerly a Four Seasons property) continued to be recognised among the country’s premiere hotels. Segesta was the force behind revered programs including sunrise yoga high atop the Hotel’s 75th floor and a one-on-one basketball experience with former Chicago Bulls player Tony Kubek, which included the construction of a half basketball court in the Hotel’s mechanical room for guests and NBA teams to use. Segesta’s emphasis on innovation transferred to the banquet program too, whose creative cuisine and concepts such as rolling carts, earned a reputation as Chicago’s best of the best.

Prior to Chicago, Segesta spent time at Four Seasons Hotel Austin, where he directed the renovation of the Spa and launched TRIO, the city’s hottest restaurant debut in recent years. Together with the restaurant’s designers, Segesta created an inviting space and a menu focused on delicious but simple food, with a twist. Says Segesta: “TRIO was a hit from the very first night.”

Outside of work, Segesta enjoys spending time with his wife Robin and their two sons, Hunter, who works for the Houston Rockets, and Barrett, who just graduated from TCU in Fort Worth Texas. An avid runner and golfer, Segesta also prioritises community involvement, serving on several boards and acting a founding member of Camp Kids are Kids Chicago (CKAKC), the first urban oncology camp for children ages 8-16.

Segesta’s other great passion is sports – from cheering on his alma mater Michigan State Spartans and the Texas Longhorns to attending Houston Rockets and Astros games.