Ilisoni brings to the role 17 years of experience working for different resorts and cruising companies and for the past three years has been employed at Shangri-La’s Fijian Resort & Spa in the position of Events Manager (MICE).

In his new position as Hospitality Manager, Ilisoni will be responsible for managing all crew departments, including crew training, housekeeping and dining and beverage services to ensure guests holiday expectations are exceeded.

“I really enjoy making sure that guests are having a fantastic time on the cruise and that their expectations are delivered to the highest of standards. I see any challenge as an opportunity not only to improve but sustain excellent service.” Explains Ilisoni.

Ilisoni, who has been in the role since April, says he loves interacting with guests from different nationalities and hopes to exceed in his given responsibilities.