Following the successful implementation of ReviewPro’s Guest Experience Improvement Suite™ across Europe, the Middle East & Africa, Radisson Hotel Group has entered into a global agreement to deploy its guest experience management solution across all its 1,100 hotels around the world.
ReviewPro’s Guest Experience Improvement Suite™ includes Online Reputation Management (ORM), Guest Satisfaction Surveys (GSS), Auto Case Management (ACM), and a Guest Messaging Hub (GMH).
This innovative solution allows Radisson Hotel Group to proactively turn guest feedback into actionable insight, increase guest satisfaction, and boost loyalty.
“Listening to our guest feedback, and effectively managing expectations, is critical to our business success,” says Eric de Neef, Executive Vice President & Global Chief Commercial Officer. “We tried and tested a suite of tools to help us get better insights, instantly, across our hotels, brands and at the group level. We found ReviewPro to be far superior and more immersive than any other tool. ReviewPro’s exceptional customer support mechanism has also helped our team get the most out of the solution, enabling us to better identify and prioritize operational and service improvements. This allows us to deliver memorable experiences to our guests consistently.”
RJ Friedlander, CEO of ReviewPro, commented: “With its recent rebranding, Radisson Hotel Group has embarked upon an exciting project to not only grow its global portfolio but continue to deliver great hotel experiences across all markets, all brands and all hotels. We are delighted to expand our relationship with Eric de Neef and his team, and to provide them with guest satisfaction metrics and tools. The ReviewPro team is committed to helping Radisson Hotel Group exceed guest expectations, safeguard its brand reputation, and increase its rankings across online channels for sharing guest feedback and experiences like TripAdvisor.”