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ANA offers compensation via Alipay in China

All Nippon Airways (ANA)

All Nippon Airways (ANA), Japan’s largest and 5-Star airline for seven consecutive years, is giving passengers flying to or from select Chinese airports the option to accept compensation for canceled and delayed flights via Alipay.

This decision to increase options for passengers reflects ANA’s commitment to be at the cutting edge of technological innovation.

Alipay, a China-based third-party mobile and online payment platform, is one of the world’s leading digital payment platforms, with more than 1.2 billion registered users worldwide. ANA has added Alipay as an option for compensation when there are complications with a flight, such as cancellations or delays due to weather constraints. While cash payments will still be an option, ANA hopes to streamline the process by adding Alipay. 

“ANA works to reduce flight cancellations whenever possible, but in the event they occur, we want to do everything we can to make the compensation process as easy as possible for our valued passengers," said Masaki Yokai, Senior Vice President of ANA. "Part of our commitment to service is making these difficult situations easier to resolve. By introducing Alipay compatibility, we hope we can create a more intuitive compensation process when flight disruptions occur.”

ana compensation alipay

Starting on Nov. 26, 2019, Alipay will be an option for passengers who have a bank account in China and are flying to or from Beijing Capital International Airport, Shanghai Pudong International Airport and Shanghai Hongqiao International Airport on ANA Group international flights. To receive payment, eligible passengers can open their Alipay App and scan a QR code provided by ANA. Once the QR code is scanned, passengers can scan their boarding pass information to receive their reimbursement.

Providing a convenient and comfortable travel experience will always be a key priority for ANA. This new compensation option is a way for ANA to continue improving the travel experience for its passengers.





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