Hamad International Airport (DOH) has achieved remarkable success and major milestones in 2023, solidifying its position as a world-leading airport. With an impressive increase of 31% in passenger traffic compared to the previous year, the award-winning airport served a staggering 45,916,104 passengers, surpassing all expectations. This exceptional growth is a testament to the airport’s dedication to service excellence and its commitment to shaping the future of travel.
Since its establishment in 2014, Hamad International Airport has consistently demonstrated robust growth, proudly welcoming close to 303 million passengers and experiencing a remarkable 63% increase in annual passenger volume. As a result, the airport has earned a well-deserved place among the World’s Busiest Airports of 2023, according to OAG’s Global Airline Schedules Data.
Over the course of the year, Hamad International Airport witnessed a significant rise in aircraft movements, recording a 22% increase with a total of 252,059 movements. Cargo operations also experienced growth, handling a total of 2,340,711 tons of cargo. This comprehensive service offering attracted 52 airlines to operate at the airport, further enhancing its global network.
Engr. Badr Mohammed Al-Meer, Qatar Airways Group Chief Executive Officer, emphasized that the airport’s accomplishments reflect the unwavering commitment to service excellence shared by all Qatar Airways Group employees. He stated, “at Qatar Airways Group, records aren’t just numbers, they drive us to excel beyond expectations. Hamad International Airport’s achievements are a reflection of our unwavering commitment to service excellence. We spearhead the industry, as we consistently elevate the travel experience to new heights. We’re not simply moving people, we’re shaping the future of travel. The airport’s record-breaking year is a testament to the aviation industry’s unmatched agility and unwavering spirit.”
Looking ahead to 2024, Hamad International Airport aims to continuously refine journeys with seamless connections and innovative services. Engr. Badr added, “There is no finish line in the pursuit of offering an exceptional travel experience. It is our goal to continuously refine journeys in 2024, with seamless connections, innovative services, and facilities that constantly evolve to match the ever-growing expectations of our discerning passengers.”
In line with this goal, Qatar Airways, Hamad International Airport’s national carrier, has unveiled its 2024 Network Expansion, focusing on enhancing passenger connectivity to Europe’s cities. The airline’s summer schedule introduces exciting new destinations such as Hamburg and the return of Venice, further expanding its global network to meet the needs of travelers.
Moreover, Hamad International Airport has forged strategic partnerships with esteemed airlines such as Vistara, Air Iberia, Xiamen, and others throughout 2023. These collaborations contribute to the diverse array of destinations offered to passengers, cementing the airport’s position as a global aviation leader. In the same year, the airport served an impressive total of 255 destinations, encompassing both passenger, cargo, and chartered flights. This continuous expansion further enhances its global reach and connectivity.
The commitment to excellence displayed by Hamad International Airport has garnered numerous accolades and awards. In the Airports Council International (ACI) Index, the airport was recognized as the second most connected airport in the Middle East. Additionally, it received prestigious titles such as the World’s Second-Best Airport, World’s Best Airport Shopping, and Best Airport in the Middle East for the ninth consecutive year at the Skytrax World Airport Awards. The airport also received awards from the 20th Annual Global Traveler Tested Reader Survey and the Future Travel Experience Innovate Awards, amongst others.
Hamad International Airport’s dedication to innovation and cutting-edge technology has paved the way for enhanced passenger experiences. By implementing QR codes for wayfinding and installing user-friendly Passenger Digital Assistance kiosks, the airport ensures seamless navigation and accessibility throughout its expansive terminal. As a result, the airport has achieved ACI’s accessibility accreditation, reflecting its commitment to inclusivity.
One of the airport’s notable features is the ORCHARD, one of the world’s most famous indoor tropical gardens. Embracing its cultural heritage, Hamad International Airport recently unveiled ‘Souq Al Matar,’ a traditional Qatari Souq located in the North Plaza. This bustling market offers a glimpse into the vibrant spirit of Doha, providing passengers with a taste of local culture and warm hospitality. These immersive experiences, combined with over 180 retail and food and beverage offerings, including exclusive boutiques like TimeVallée’s first boutique in the Middle East and the world’s first-ever Louis Vuitton lounge, elevate the airport experience to new heights.
As Hamad International Airport advances into phase B of its expansion plans, it is set to reintroduce travel on an even grander scale. The ambitious expansion aims to accommodate over 70 million travelers annually, aligning with Qatar Airways’ growth trajectory and contributing to the Qatar National Tourism Sector Strategy 2030. In 2024, the airport looks forward to welcoming new airline partners, increasing connectivity, and supporting Qatar’s hosting of various world-class events. It will be a milestone year as Hamad International Airport celebrates its 10th year of operations.
Passengers who have experienced the award-winning services and facilities of Hamad International Airport have the opportunity to vote for it as the World’s Best Airport at the Skytrax World Airport Awards 2024. By visiting Skytrax’s World Airport Survey website, passengers can show their support for the airport’s commitment to excellence and continuous improvement.
Hamad International Airport’s record-breaking year in 2023, marked by exceptional passenger growth and an expanding global network, exemplifies its commitment to service excellence and innovation. With its unwavering dedication to providing a seamless travel experience, the airport continues to shape the future of travel and elevate the industry standards. As it looks towards a promising future, Hamad International Airport remains a leading force in global aviation, poised to deliver exceptional experiences for travelers worldwide.
