Palladium Hotel Group announced the reopening of properties in Mexico, Jamaica, Dominican Republic, Brazil, and Spain with the commitment to reassuring guest safety and providing a positive travel experience.
Palladium Hotel Group has developed strict Health & Safety Protocols certified by SGS, the world’s leading inspection, verification, testing and certification company recognized as the global benchmark for quality and integrity.
Grand Palladium Costa Mujeres Resort & Spa and TRS Coral Hotel in Cancun, Mexico reopened its doors on July 1. Grand Palladium Vallarta Resort & Spa also reopened July 1. In Jamaica, Grand Palladium Lady Hamilton Resort & Spa and Grand Palladium Jamaica Resort & Spa resumed operations on July 10. Santo Domingo’s Dominican Fiesta will reopen on July 27. Palladium Hotel Group also announced that the opening of Grand Palladium Imbassaí Resort & Spa in Brazil is slated for August 6. In the Dominican Republic, Grand Palladium Palace Resort, Spa & Casino, Grand Palladium Bávaro Suites Resort & Spa, Grand Palladium Punta Cana Resort & Spa and TRS Turquesa Hotel, all located in Punta Cana, will welcome guests on October 9. TRS Cap Cana Hotel will resume operations on October 30. Grand Palladium White Sand Resort & Spa, Grand Palladium Colonial Resort & Spa, Grand Palladium Kantenah Resort & Spa and TRS Yucatan Hotel, all located in Riviera Maya, Cancun will officially reopen on October 30 as well.
Palladium Hotel Group has also announced the reopening of properties in Spain. In Ibiza, Grand Palladium Palace Ibiza Resort & Spa reopened its doors on June 26. Ibiza’s Agroturismo Sa Talaia resumed operations on July 8, and Bless Hotel Ibiza and Hard Rock Hotel Ibiza on July 10. Additional reopening in July include: Madrid’s Only YOU Hotel Atocha, which reopened on July 6; Palladium Hotel Costa del Sol in Benalmádena – Málaga, slated for July 16; and Hard Rock Hotel Tenerife, slated for July 30. Oviedo’s Ayre Hotel Ramiro I welcomed guests back on June 29.
Prioritizing health and safety, Palladium Hotel Group is rolling out new cleanliness protocols and employee training. The protocols put in place range from social distancing and capacity control parameters to the use of technology to minimize contact. Innovation has always been a core value of Palladium Hotel Group. Technology is used throughout all properties to adapt to the next normal and ensure a safe and pleasant vacation experience for guests, including online check-in and check-out. The company will share best practice messages and inform guests of all measures implemented through the different channels and platforms available at each hotel. Temperature checks with infrared thermometers will be carried out on employees, suppliers and guests, especially in entrance areas and closed spaces such as the restaurants, gyms, spas and children’s areas.
“Considering the uncertainty of these times, Palladium Hotel Group wants guests to travel with confidence; that is why we are looking to continue enforcing our brand pillars of innovation, technology, and service-driven approach. Palladium Hotel Group is a family-owned business, and throughout the years, our guests have become part of our extended family; equipping our hotels with the best tools and protocols that can enhance their wellbeing is of the utmost importance for us. We’ve implemented new technologies like our ‘ozone and mist disinfection system’ that allows us to purify the air and our allergen-free purified rooms,” said Pilar Arizmendi-Stewart, VP of Sales and Marketing for the Americas for Palladium Hotel Group. “The new protocols in place are the result of exhaustive analysis prepared by an experienced Task Force Team of executives and associates of Palladium Hotel Group. Our goal is to gain travelers’ trust and show our commitment to their safety without compromising a memorable vacation experience.”
In addition, the hotel group has created the Palladium Hotel Group Global Customer Experience and Safety Council, chaired by Raúl Benito, Group Chief Operating Officer. The council is helmed by Chief Operating Officers, Commercial Directors, Quality Directors and Food & Beverage Directors of all company brands and hotels across all Palladium Hotel Group markets, as well as independent technical advisers.
Further reinforcing its commitment to guests’ wellness, Palladium Hotel Group will provide a new medical care insurance for the reopening of its hotels in Spain and the Americas to protect its guests against any unforeseen circumstances from the current health emergency. Clients will have several services included for any incident directly related to COVID-19 that may arise during their stay, including expenses for any illness arising during stays, medical transfer of patients, the extension of stays, and more. The insurance will be available free of charge for a year for all guests who book direct and through tour operators or travel agents.
Understanding the changing environment surrounding the pandemic, Palladium Hotel Group wants to inspire trust in travel and provide guests with the opportunity to book/travel with confidence and flexibility. This includes having the option to change to another Palladium Hotel Group property within the same brand in a different destination with no additional fees or cancellation penalties. Guests who book at Grand Palladium Hotels & Resorts and TRS Hotels can cancel up to two days before check-in with no charge.
