American Airlines announced its plans for the resumption of scheduled commercial service on American’s fleet of Boeing 737 MAX aircraft.
American anticipates that the resumption will occur March 5, 2020. The carrier, which remains in continuous contact with the Federal Aviation Administration, Department of Transportation and Boeing, expects that the aircraft will be certified by March 2020.
American expects to run exhibition flights, or flights for American team members and invited guests only, prior to March 5.
American had previously canceled service on the MAX through Jan. 15. On Nov. 17, American will run a formal schedule change, and customers who were previously booked on a MAX through March 4 will see their reservation updated on aa.com.
American expects to gradually phase in the MAX for commercial service and will increase flying on the aircraft throughout the month of March.
A flight that was not scheduled as a MAX flight might be canceled to enable the team to cover a MAX route with a different aircraft, in order to affect the smallest number of customers. In total, approximately 140 flights will be canceled per day through March 4. American’s Reservations team will contact affected customers directly by email or telephone beginning Nov. 17. Customers who booked through a travel agent will be contacted by their agency directly.
If a flight is canceled and a customer chooses to not be rebooked, they may request a full refund by visiting aa.com/refunds.
