A new assist service is announced for passengers that are having a tight connections at Toronto Pearson Airport.
It is a Star Alliance Connection Service where edicated Connection Service staff use special software to monitor the transfer window for customers with tight connections between
two Star Alliance member airline flights.
Cases where passengers and checked bags appear in danger of missing a connection are automatically highlighted. The Connection Service agent can thereby already consider the various options available to ensure that the customer reaches the onward flight, or if necessary book alternative options, before the inbound flight even lands.
“With Connection Service now available in Toronto, we will ensure that more passengers with tight connections can make their onward flight, thereby improving the travel experience at one of our main hubs in North America. We are presently working on the expansion of this service to more key hubs in our network”, said Christian Draeger, Star Alliance Vice President Customer Experience.
Toronto is the 13th biggest Star Alliance transfer hub world-wide, with more than 400,000 passengers connecting from one Star Alliance carrier to another each year.
In addition to home carrier Air Canada, the following Star Alliance member carriers serve Toronto: Austrian, Avianca, Brussels Airlines, Copa Airlines, EGYPTAIR, Ethiopian Airlines, EVA Air, LOT Polish Airlines, Lufthansa, TAP Air Portugal, Turkish Airlines and United. Together they offer more than 6,000 flights per week connecting Toronto to 159 destinations in 59 countries.
Chicago (ORD) was the first airport where the Connections Services brand was introduced last year and passenger assistance added to the baggage expedite. With Toronto (YYZ) now also offering Connection Service, the combined passenger and baggage expedite is now available at the following Star Alliance hubs: Chicago (ORD), Frankfurt (FRA), Houston (IAH), Munich (MUC) and Toronto (YYZ). At present, baggage-only expedite is offered at Denver (DEN), London (LHR), Los Angeles (LAX), Newark (EWR), San Francisco (SFO) and Washington (IAD).
