SITA has implemented its new-generation of passenger processing infrastructure at Václav Havel Airport Prague, paving the way to a completely touchless, mobile passenger journey at the airport in the future.
SITA’s new TS6 Kiosks work in harmony with SITA’s next-generation SITA Flex, offering a fluid and intuitive experience for passengers and increased agility for the airport.
Beyond optimizing the current experience for passengers, SITA’s next-generation platform empowers Prague Airport to move from the traditional passenger journey to a more efficient and seamless digital passenger journey using mobile, self-service and automated solutions on-site and off-site. This means in the future passengers will be able to complete various steps in the journey such as check-in and bag drop from their mobile phone or using their biometric identity, improving passenger satisfaction and streamlining the flow of passengers through the airport.
Part of this solution is the deployment of 35 versatile SITA TS6 check-in kiosks that allow passengers to check in with ease and, with the support of SITA Flex, enjoy a unified experience no matter which airline they are flying. The new SITA TS6 kiosk was the winner of the 2021 IF Design award for the slick, sustainable, and adaptive design, which can be customized to fit with the airport’s brand design and specific customer needs. The kiosks are complemented by overhead displays and integrate with SITA Flex and represent the future of passenger processing, providing a consistent user experience across platforms.
SITA Flex, which is designed to be cloud-based, can be switched on the moment an airline develops a cloud-based app. As a result, airlines can transform their passengers’ journeys, building on or tailoring existing passenger processing infrastructure and software.
Martin Kucera, Director of Prague Airport Operations, said: “This investment in our terminal infrastructure is as much about today’s requirements as it is about preparing us for a new automated and more digitalized passenger journey in the future. Based on the open tender, SITA has offered us a long-term solution that allows us to bring even better customer experience to our passengers while using the maximum functionality of the technology implemented at Prague Airport, the gateway to the Czech Republic.”
Prague Airport has repeatedly received the Airport Service Quality Award in its category, presented annually by the Airports Council International (ACI) to airports with the highest provable level of customer satisfaction. In 2020, the biggest and the most important international airport in the Czech Republic was also awarded the Voice of the Customer Award for its approach in helping passengers during COVID-19 crisis and secured ACI Airport Health Accreditation. Every year, this international airport looks after millions of passengers, connecting Prague directly with more than 100 destinations.
Sergio Colella, SITA President for Europe, said: “The pressure the pandemic poses on the industry is severe and the challenges to face are complex. Airports must manage the current financial strain from low flight volumes while also readying themselves for future sustainable growth. With this deployment of SITA Flex and TS6 Kiosks, we’re proud to support Prague Airport in addressing both challenges, and we’re excited to see passengers return to safer, smarter and more seamless air travel.”
