The summer travel season of 2023 proved testing for Swiss International Air Lines (SWISS) due to a plethora of challenges including strikes, thunderstorms, and staffing shortages across Europe. However, SWISS remained resilient and transported a commendable 1.7 million passengers during this period.
Despite these adversities, SWISS managed to operate roughly 99% of its flights as planned. The airline’s decision to offer only about 85% of its pre-pandemic capacities contributed to this schedule reliability. The main objective was to combat unforeseen challenges and maintain the stability of its services. Oliver Buchhofer, the Head of Operations at SWISS, elaborated that the company rostered more reserve crews and had reserve aircraft on standby to ensure smooth operations.
Buchhofer proudly remarked, “Our flight operations remained exceptionally stable throughout the summer holiday period.” Indeed, SWISS boasted a schedule stability of 98.9% from mid-July to mid-August, making it one of Europe’s most dependable airlines.
SWISS’s commitment was reflected in the numbers. Over the past month, the airline executed 12,870 flights. July 28 emerged as the peak travel day, catering to almost 60,000 passengers.
Although the airline succeeded in its goal to offer reliable flight services, punctuality remained a concern. Only 56.7% of flights reached their destinations on time over the past month. Delays were largely due to factors outside of the company’s control, such as severe weather and staffing shortages in air traffic control across Europe. However, Buchhofer assured that they’re taking necessary steps for improvements in the coming summer.
Despite the hiccups, SWISS punctuality exhibited an uptick in early August. The airline credited this to the reduction in European strike activities and stabilization of the weather.
To enhance the customer experience, SWISS continues to recommend travelers make use of the SWISS App and the online SWISS Travel Briefing guide for optimal trip preparations.