Airports Council International (ACI) held its annual Airport Service Quality Awards ceremony; awarding world’s top performing airports in 2017.
The awards honour the achievements of airports in 2017 and include 15 first-time winner airports. These results confirm that competition is now a fixed feature of the industry, and that airports, regardless of their size, operate in an increasingly commercial and competitive business environment encouraging them to make the passenger experience a top priority.
Best Airport by Region (over 2 million passengers per year)
Africa
First place: Casablanca (CMN)
Second place: Mauritius (MRU)
Third place: Durban (DUR)
Asia-Pacific
First place (tie): Delhi (DEL); Mumbai (BOM)
Second place (tie): Beijing (PEK); Denpasar (DPS); Haikou (HAK); Shanghai Pudong (PVG)
Third place: Sanya (SYX)
Europe
First place: Sochi (AER)
Second place (tie): Malta (MLA); Moscow Sheremetyevo (SVO); Porto (OPO)
Third place (tie): Rome Fiumicino (FCO); Zurich (ZRH)
Middle East
First place: Abu Dhabi (AUH)
Second place (tie): Amman (AMM); Medina (MED)
Third place: Dubai (DXB)
North America
First place (tie): Indianapolis (IND); Jacksonville (JAX)
Second place (tie): El Paso (ELP); Ottawa (YOW); Toronto Billy Bishop (YTZ)
Third place (tie): Austin (AUS); Columbus (CMH); Dallas Love Field (DAL); Halifax (YHZ); Pittsburgh (PIT); San Antonio (SAT); San Jose (SJC); Tampa (TPA); Edmonton (YEG)
Latin America-Caribbean
First place: Guayaquil (GYE)
Second place: Los Cabos (SJD)
Third place (tie): Nassau (NAS); Punta Cana (PUJ)
Best Airport by Size
2–5 million passengers per year
First place: Lucknow (LKO)
Second place: Guayaquil (GYE)
Third place: Bandung (BDO)
5–15 million passengers per year
First place: Hyderabad (HYD)
Second place (tie): Balikpapan (BPN); Hohhot (HET)
Third place: Cochin (COK); Kolkata (CCU); Pune (PNQ)
15–25 million passengers per year
First place (tie): Denpasar (DPS); Haikou (HAK); Sanya (SYX)
Second place: Bangalore (BLR)
Third place (tie): Chennai (MAA); Surabaya (SUB)
25–40 million passengers per year
First place: Chongqing (CKG)
Second place: Seoul Gimpo (GMP)
Third place: Tokyo Narita (NRT)
Over 40 million passengers per year
First place (tie): Delhi (DEL); Mumbai (BOM)
Second place (tie): Beijing (PEK); Shanghai Pudong (PVG)
Third place: Taipei Taoyuan (TPE)
Best Airport by Region (under 2 million passengers per year)
Africa: George (GRJ)
Europe: Murcia (MJV)
North America: Portland Maine (PWM)
Latin America-Caribbean: Mazatlan (MZT)
Asia-Pacific: Indore (IDR)
Best Airport by Size and Region
Asia-Pacific
2–5 million passengers per year: Lucknow (LKO)
5–15 million passengers per year: Hyderabad (HYD)
15–25 million passengers per year: Denpasar (DPS)
25–40 million passengers per year: Chongqing (CKG)
Over 40 million passengers per year: Mumbai (BOM)
Europe
2–5 million passengers per year: Newcastle (NCL)
5–15 million passengers per year: Sochi (AER)
15–25 million passengers per year: Athens (ATH)
25–40 million passengers per year: Moscow Sheremetyevo (SVO)
Over 40 million passengers per year: Rome Fiumicino (FCO)
Latin America-Caribbean
2–5 million passengers per year: Guayaquil (GYE)
5–15 million passengers per year: Punta Cana (PUJ)
Middle East
5–15 million passengers per year: Medina (MED)
North America
2–5 million passengers per year: Ottawa (YOW)
5–15 million passengers per year: Indianapolis (IND)
15–25 million passengers per year: Tampa (TPA)
25–40 million passengers per year: Minneapolis (MSP)
Over 40 million passengers per year: Toronto Pearson (YYZ)
Most Improved Airport by Region
Africa: Nairobi (NBO)
Asia-Pacific: Ahmedabad (AMD)
Europe: Zagreb (ZAG)
Latin America-Caribbean: Belo Horizonte (CNF)
Middle East: Dubai (DXB)
North America: Cleveland (CLE)
