The Turkish hotel group Nova Plaza Hotels selected Revinate, the hospitality industry’s leading marketing automation and guest feedback solution, to manage online reputation and post-stay surveys for its four Istanbul properties: Nova Plaza Crystal Hotel, Nova Plaza Boutique and Spa, Nova Plaza Taksim Square, and Nova Plaza Park Hotel.
With the adoption of Revinate’s industry-leading Guest Feedback solution, Nova Plaza aims to further enhance the guest experience, increase online rankings, and benchmark its guest satisfaction performance against key competitors.
“One thing that really impresses us about Revinate is how well the solution allows us to analyze our competitors. We can use this intelligence to help us exceed service standards and provide an unparalleled experience for our guests,” says Murat Bayram, General Manager at Nova Plaza Park. “We also selected Revinate because of their partnerships with TripAdvisor and Google, which we know will really benefit us as we look to increase our online rankings.”
“We are thrilled to welcome Nova Plaza Hotels to the Revinate Guest Feedback family,” says Kelly Robb, Senior Director of Marketing and Growth at Revinate. “We look forward to helping Murat and team reach their guest service and online goals with our cutting-edge technology, built specifically for hoteliers.”