Spotlight on New Hotels

Sabre’s Nuvola Integrates with WhatsApp and SynXis Property Hub

hotel guest experiences

Sabre Corporation (NASDAQ: SABR), a leading software and technology provider to the global travel industry, has announced an exciting integration between its task management and guest engagement software, Nuvola, and the renowned messaging platform WhatsApp.

This integration empowers hotels using Nuvola’s Guest Chat module to choose between SMS messaging or WhatsApp to facilitate real-time communications with their guests. With over two billion users across 180 countries, the integration with WhatsApp offers hoteliers a powerful tool to deliver a differentiated and seamless guest experience.

In addition to the WhatsApp integration, Nuvola recently launched a two-way integration with Sabre’s property management system (PMS), SynXis Property Hub. This integration enables hotel staff to have a holistic view of travelers and ensures smooth on-property operations.

 

 

Juan Abello, the Vice President of Product Management at Sabre Hospitality and founder of Nuvola, highlighted the benefits of the integration: “Properties using Nuvola’s Housekeeping module and Property Hub can send real-time updates to ensure the front desk has accurate room status information, such as whether the room is cleaned, and can seamlessly check-in guests upon their arrival. Furthermore, if the hotel incorporates Nuvola Guest Chat or the Angel guest app, the information exchanged between the property management system (PMS) and Nuvola has the potential to improve the guest experience and increase the hotel’s guest satisfaction score.”

SynXis Property Hub is the latest addition to Nuvola’s list of PMS integrations, which already includes popular providers such as Oracle Opera, SMS Host, and Maestro. This extensive range of integrations positions Nuvola as an attractive option for the global hospitality industry, enabling seamless connectivity with various PMS platforms.

 

 

Furthermore, Nuvola goes above and beyond to support its users by offering a user interface available in English, Spanish, Portuguese, Traditional Chinese, and Simplified Chinese languages. This allows each staff member to operate in the language they feel most confident using. As part of its ongoing commitment to catering to diverse needs, Nuvola is set to release French, German, and Japanese languages next month, further expanding its multilingual capabilities.

Sabre’s acquisition of Nuvola last year demonstrates its dedication to investing in cutting-edge technology for the hospitality industry. The integrations with WhatsApp and SynXis Property Hub are significant milestones that revolutionize guest communication and streamline operations, further solidifying Nuvola’s position as a market leader.

With these advancements, hotels can harness the power of real-time communication, leverage seamless PMS integration, and provide exceptional guest experiences. Sabre’s Nuvola continues to drive innovation and shape the future of the hospitality industry, empowering hoteliers to thrive in an increasingly competitive landscape.


 

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