Dufry, the leading global travel retailer, has successfully extended for five and a half years its duty-free concession at Cambodia’s three international airports.
The airports are in Phnom Penh, Siem Reap and Sihanoukville, which in 2019 welcomed 11.6 million international travelers.
The extended concession contract starts in October 2021 and covers departure and arrival duty-free shops at the Phnom Penh and Siem Reap hubs as well as the departure shop at the Sihanoukville airport with a total sales area of 2,680 m2, which Dufry has operated ever since 2003.
As part of the contract extension and aligned with Cambodia Airports’ retail development plan, Dufry will refurbish the duty-free shops at the Phnom Penh and Siem Reap airports, while the departure store at Sihanoukville was already successfully redesigned in 2019.
All shops of the three airports offer customers a comprehensive selection of the core duty-free categories including perfume & cosmetics and confectionery. To match VINCI Airports’ “sense of place” approach, the new offering will be complemented by an attractive assortment of local Cambodian products and souvenirs. All departure stores are conceived as walk-trough shops.
Announcing the contract extension, Pedro Castro, Chief Operating Officer Asia-Pacific, said, “We thank our partners of Cambodia Airports and are honored to have been given the opportunity to further extend our close collaboration and to foster this long-standing relationship. Through the refurbishment of our main shops we will provide travelers with a new and attractive shopping experience, thus further increasing productivity of these important Cambodian hubs, which enjoy an increasing attention of international passengers.”
Alain Brun, Chief Executive Officer of Cambodia Airports (a subsidiary of VINCI Airports), rejoices at the partnership renewal: “It is a vote of confidence. The partners share an optimistic outlook for global air travels and the many opportunities that the return of passengers will confer to airports and retailers with creative minds. To provide a seamless experience at our airports in Cambodia and to cope with the latest trends in travel retail, our teams will prioritize key objectives including accelerating the moves towards e-commerce, synergies between online-offline sales channels, and putting emphasis on health & wellness offerings.”