Contactless Customer Service Experience at One World Observatory

Contactless Customer Service Experience at One World Observatory


The first-of-its-kind contactless customer service experience is now available at the One World Observatory., the leading artificial intelligence platform for online concierge services, integrates with Ingresso to offer a platform for enhanced at-home customer service assistance.

Powered by Satisfi Labs and utilized by Broadway shows, merges AI technology with marketing experience to recreate the box office experience online. Its partnership with Ingresso, the global distribution platform that connects customers with entertainment content, allows for increased optionality.

One World Observatory, the observation experience atop One World Trade Center in New York City, is the first to employ the platform. To create engaging experiences and seamless visits for guests and prospective visitors, the live AI integration offers a variety of features including:

  • Contactless ticket purchasing options and capabilities
  • On-demand answers to a range of questions and venue-specific details such as One World Observatory’s hours of operation and dining options, as well as nearby parking options.

“We are constantly evolving our platform to become the best and most convenient AI concierge service available to visitors of leading sports and entertainment venues,” said Micah Hollingworth, CEO and Co-founder of

“The platform streamlines the guest’s experience by assisting with everything from purchasing tickets to locating in-venue dining and merchandise options, all through a simple chat window. We’re excited to launch this offering with Ingresso and roll it out with premier experiences entity, Legends.”

“We are thrilled to launch and Ingresso’s dynamic product to create highly customized solutions for our guests,” said Ray Bianco, Vice President of Marketing for Legends Global Attractions.

“Our goal is to provide the most enriching experience for our visitors, and this platform is helping us to achieve that by not only facilitating the connection but allowing us the opportunity to truly engage them with our content.”

With Spring upon us, hours have extended from 12 pm to 8 pm with the last admission at 7:15 pm for locals and visitors to explore New York in a contactless way.

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