Travel giant TUI is taking swift action in response to the raging wildfires in the Southeastern part of Rhodes, Greece. The company is currently managing the evacuation and alternate accommodation of its guests affected by the wildfire crisis.
As of Sunday, TUI reported approximately 39,000 guests on the island, with 7,800 of them directly impacted by the disaster. These individuals have been safely relocated to alternate hotels or local shelters designated by authorities.
“Many holidaymakers are affected by the forest fires and we are trying to do everything possible to support our guests,” says Thomas Ellerbeck, a member of the TUI Group Executive Committee.
The company has increased on-ground staffing, with over 300 representatives working tirelessly to provide assistance to those affected.
Guests planning to travel to Rhodes in the next few days are being advised to reschedule their bookings to other destinations. TUI has established teams to facilitate this process, providing alternatives to ensure a smooth holiday experience elsewhere.
In light of the escalating situation and considering the impact on local communities, TUI has decided to cancel all holidays to Rhodes for departures up until Tuesday, 25th July. For those with bookings after this date, TUI recommends contacting their local tour operator for further information. Customers booked for Wednesday 26th July are being encouraged to make use of fee-free amendment options.
TUI is working closely with the Greek Government and local authorities, with Ellerbeck reiterating, “The safety of our customers and colleagues is our number one priority.”
To provide additional support, TUI is bringing in more staff on incoming flights and ensuring the safe return of holidaymakers. The company is advising those affected by the fires to follow the advice of local authorities and to contact TUI representatives for assistance.
The Greek Ministry of Foreign Affairs has also established a Help Desk at the International Airport of Rhodes for foreign citizens who have lost their travel documents due to the wildfires. The desk, led by Embassy Counsellor Katerina Tzima, is coordinating efforts with the relevant embassies to facilitate the departure of affected visitors.
The Ministry of Tourism announced the operation of a Help Desk at the city of Rhodes (Makariou and Papagou 85100). Foreign citizens, tour operators and travel agents who wish to contact the Help Desk can call the following numbers: 0030 2241044335, 0030 2241044330, 0030 2241044338.
