The Outlook of Hotel Industry through the eyes of Mr. Peter Lucas General Manager of The Westin Grande Sukhumvit Bangkok


FTNnews talked with Mr. Peter Lucas, General Manager of The Westin Grande Sukhumvit Bangkok about the hotel industry as well as the The Westin Grande Sukhumvit Bangkok.

Peter Nicholas LucasFTNnews: Could you please introduce yourself?

“ I am Peter Lucas, General Manager of The Westin Grande Sukhumvit, Bangkok since 2017. I graduated with a Bachelor of Commerce and a Diploma in Hotel Operation/Management. Afterwards I worked in Melbourne (Hilton), Kuala Lumpur (Hilton), Hua Hin (Hilton), Tokyo (Conrad & Hilton)… then I was Executive Assistant Manager at Sofitel Angkor, Siem Reap-Cambodia (2010), General Manager of Park Plaza Bangkok (2012) and General Manager at Four Points by Sheraton Bangkok (2015), before to integrate The Westin Family.

All these previous experiences gave me strong background in hotel management, communication and planning skills.

Every day, I am excited to have this opportunity to develop such an accomplished and dynamic hotel in the heart of Bangkok, and be surrounded by motivated teams. Together, we hang on to drive The Westin Grande Sukhumvit to the next level of guest experience.”


FTNnews: What are your thoughts about the future of the hotel industry in Thailand, Asia and in the world? Also new trends in the hospitality sector in Asia ?

Hotel Industry In Thailand: 
From ever-increasing numbers of hotel rooms, which are helping to raise overall levels of competition and push hotels to be different to increase their business.

Hotel Industry in Asia:

There are some country and/or area where the hotel industry must be developpe in term of modernity, design, guest experience

After that, the Hotel Industry in the World:

Future :

– Look for an experience not just an hotel with a nice room & facilities

– Increase “health” and “Well-being”

– Be different, unique, personalized

– Ecology

– High tech equipment: on the common area and room

– Robots

– Connectivity + digitalization

– Artificial intelligence

– Recognition Technology

– Creativity regarding New ads and Promotion

– VR & Augmented Reality

– Big Data

 westin grande sukhumvit

FTNnews: Could you please shortly tell us The Westin Grande Sukhumvit Bangkok?

Westin Grande Sukhumvit, a 5-star hotel, located in the heart of Bangkok offers a unique experience, where the atmosphere and the ambience make you feel well and warm welcomed.

Due to its central location in Bangkok, the hotel is a good place to enjoy Bangkok’s leisure trips as well as business stays.

With these 362 rooms, on an elegant and contemporize design, and their exceptional Westin Heavenly® bed, baths and amenities; our guests made of The Westin Grande Sukhumvit a hotel of choice.

Our dedicated associates and contemporary 14 meeting rooms transform your meeting into an inspiring and rewarding experience.

To complete your experience, the hotel offers a diversity of restaurants with a high taste quality. Going through the Seasonal Tastes, a gourmet hotel buffet of international flavors and all-day dining a la carte; and then the Kisso Japanese Restaurant: an incredible traditional and contemporary Japanese restaurant in an intimate, authentic environment. And to finish, the Zest Bar & Terrace, perfect place to relax all day with an innovative food & beverage menus.

The Vareena Spa, In-room Spa Service, The Pool Bar and WestinWORKOUT Fitness Studio are here to fill your desires and needs in this elegant and warm environment.


FTNnews: Why guests prefer The Westin Grande Sukhumvit Bangkok? What are your important markets in the world and Europe? How is the Turkish market?

The Westin Grande Sukhumvit Bangkok : Guest’ choices :

– Service : Number 1

– Location

– Food quality

– Brand

– Heavenly Bed

Important markets :

1 -Japanese

2- singapoe

3 – USA

4 -South Korean : Increase their part

Turkish market ?

After the 15th position on our market list, depends of the season.


FTNnews: What is the percentage of online bookings via the internet for your hotel comparing to the traditional distribution channels?

45 % Part of e-channel booking VS traditional channels

50 % of the booking revenue VS traditional channels

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