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Etihad Airways introduces new service book online & pay cash at home

Etihad Airways’ guests in the UAE can now book their tickets online and pay with cash at their home. This is a new service introduced by the carrier. The airline’s guests in the UAE can now book flights or ancillary services conveniently using Pay@home’s online payment option and have the cash collected from their nominated location within 24 hours.

Etihad Airways is the first airline in the Middle East to offer Pay@home, in cooperation with its payment partner, Payfort, which manages cash collection on behalf of the airline.

Pay@home is an easy, safe and stress-free cash payment method enabling collection from homes – still a preferred payment option for many customers in the region.

Booking online can be done at When filling in the payment details, guests can choose “Home Cash Collection” as the payment method. Once they complete booking, guests will be contacted to confirm the address they have specified and a suitable time for the collection of payment. Courier teams will collect the payments and provide a receipt upon payment.

Pay@home purchases are available only if the reservation is made at least 48 hours before the flight’s departure and the payment is made within 24 hours at the location and time agreed for the collection. Fare price and availability may change or guests can request for the reservation to be cancelled.

The new payment options are only available for UAE Dirham (AED) transactions and for flights departing from Abu Dhabi. Future plans include expanding the Pay@home offering to other strategic markets of Etihad Airways.

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